OUR WAREHOUSE
Our warehouse is located in Hagerstown, MD. All packages ship out of this location. Orders received before 10am Eastern Time will be shipped same day. Shipping times may fluctuate depending on destination and products ordered.
SHIPPING TIMELINE & ITEM AVAILABILITY
Most orders ship within one business day. Delivery speed varies by product. A tracking number will be emailed upon shipment.
Occasionally, inventory may be temporarily out of stock. In the case of a backorder, we will contact you to inform you of the extended lead time and the status of your order. To inquire about product availability, please contact us at keycompostables@compostcrew.com. All items are subject to availability and while supplies last.
SHIPPING METHODS
All shipments are sent via FedEx or USPS. Larger orders may be shipped via FedEx Freight or with XPO Logistics depending on your location.
SHIPPING COSTS/RATES
Order shipping cost is calculated based on weight, dimensions, and destination. Our objective is to provide low cost access to compostable, zero waste, and low waste goods. Affordable shipping is key to that objective.
RETURN POLICY
Most unused items in original, unopened packaging can be returned within 30 days, except sale/clearance items. Due to food safety regulations, opened items are non-returnable unless sent in error. We need to be cautious and responsible when it comes to the safety of our customers and our community.
To request a return, please go to our return portal here.